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I cannot start a subscription through the app store

A subscription in the app goes through Google Play or Apple, and not directly through us. You can set your preferred payment method in Google Play/App Store.

Through this link you will find more information about the payment options through
Google Play: https://play.google.com/store/paymentmethods
App Store: https://support.apple.com/en-gb/HT202631

If you do not have a credit card, you can add credit to your account through Google Play/Apple Store cards (which you can buy in the supermarket).

I want to purchase an annual subscription through the online store

If you cannot start a subscription in the app, you can opt to purchase an annual subscription through the Start 2 Run online store. Find out more about it on our homepage www.start2run.app