My app closes in the middle of a training

Some smartphones use automatic settings to save the battery of your smartphone when it enters sleep mode. To ensure that the Start 2 Run app is not automatically closed by your smartphone, you can follow the below instructions:

You actually need to do the opposite of what they recommend here in order to keep your apps ‘alive’.

TIPS FOR SPECIFIC BRANDS

Use these descriptions to find a comparable setting. Samsung settings can often be found in other Android devices.

Samsung (and other brands)

basis

• Go to your phone settings – ‘Location’ – ‘Improve Accuracy’ and experiment with the Wi-Fi and Bluetooth settings switched on (often a rough location determination) and off (only use the GPS chip signal but, if the GPS signal is lost, no location will be detected).
• Go to your phone settings – Connections – Location – Locating Method – select ‘High Accuracy’. If the signal strength changes often when running or varies significantly, try ‘Phone Only’ (only use the GPS chip signal but, if the GPS signal is lost, no location will be detected).
• Go to your phone settings – Apps – three dots in the top right corner – select ‘Special Access’ – select ‘Optimize Battery Usage’ – find our app in the list of ‘All Apps’ and make sure it is not selected.
• Go to your phone settings – ‘Device Care/Maintenance’ – ‘Battery’ – select ‘Sleeping Apps’ and then’Always Sleeping Apps’ – if our app is in the list, hold the app name until it is selected – select ‘’.
• Go to your phone settings – ‘Device Care/Maintenance’ – ‘Battery’ – select’Unmonitored Apps’ or ‘App Power Management’ and then ‘Apps that won’t be put to sleep’ – select ‘Add Apps’ – select our app from the list and then ‘Add’.

extra settings

• Go to your phone settings – ‘Device Care/Maintenance’ – ‘Battery’ -three dots at the top right corner – Advanced – disable ‘Optimize Settings’, ‘Auto Optimisation’, ‘App Power Monitor’, ‘Adaptive Battery’, ‘Put unused apps to sleep’.
• Go to your phone settings – ‘Device Care/Maintenance’ – ‘Battery’ – select’Power Mode’ – select ‘High Performance’ or at least ‘Optimized’ and disable ‘Adaptive Power Saving’.

Huawei

Go to your phone settings – apps – select ‘Advanced’ (at the bottom) – select ‘Ignore Optimizations’ – select ‘Allowed’ and ‘All Apps’ – find our app in the list and select ‘Allow’.

General hints
https://www.digitalcitizen.life/stop-huawei-from-closing-apps-when-you-lock-screen

Settings for closing apps
https://consumer.huawei.com/nl/support/how-to/newbie-guide/nl-nl00428704

Battery saver
NOTE: do the inverse of the recommendations to keep your apps ‘alive’ https://consumer.huawei.com/nl/support/how-to/newbie-guide/nl-nl00409892/

HTC

http://www.htc.com/us/support/htc-one-m9/howto/696906.html

MIUI

Go to your phone settings – ‘Additional Settings’ – ‘Battery & Performance’ – ‘Manage Apps’ Battery Usage’ – select ‘Apps’ and select our app.
Also go to your phone settings – ‘Additional Settings’ – ‘Privacy’ – ‘Location’. Select ‘High Accuracy’ and allow location access.
Also go to your phone settings – Apps – our app and change the settings to allow us GPS access in the background.

Sony

Go to your phone settings – select ‘Battery’ – select the menu at the top right corner > select ‘Battery Optimization’ – select ‘Apps’ – select our app.

LG

Go to your phone settings – ‘Battery & Power Saving’ – select ‘Battery Usage’ – ‘Ignore Optimizations’ – enable the setting to ignore optimization for our app.

One Plus

Go to your phone settings – select ‘Battery’ – select ‘Battery Optimization’ – go to the ‘All Apps’ list (menu at the top) – select our app and then ‘Don’t Optimize’.

Motorola

Go to your phone settings – select ‘Battery’ – select the menu at the top right corner > select ‘Battery Optimization’ – select ‘Not Optimized’ and then ‘All Apps’ – find our app in this list and select ‘Don’t Optimize’.

Nokia

• The following tip is a user tip. We recommend first trying the Samsung settings.
  One of our users has informed us that his Nokia problems were solved after he installed this app:
  https://play.google.com/store/apps/details?id=eu.thedarken.wl
  Enabling ‘Partial Wake Lock’ in this app solved his problems in both Strava and our app.