Do you have a question about START 2 RUN?

OR FIND THE ANSWER TO frequently asked questions, sorted by theme…

App

• My app closes in the middle of a training
• How do I install the START 2 RUN app on my iPhone?
• How does the START 2 RUN app work?
• How do I install the START 2 RUN app on my Huawei smartphone?
• How do I install the START 2 RUN app on my Android smartphone?
• I want to change my coach
• Message: audio files are not downloaded
• Install the Start 2 Run app on Apple Watch

App account

• How do I register in the app?
• I want to deactivate or delete my account.
• My account is blocked
• I want to change my email address
• I lost my history
• Can I use a family account in the app?
• Can I subscribe/unsubscribe from mailings?
• I cannot change my password

Devices

• Which heart rate monitors can I use and how?

subscription

• How do I start a subscription in the Start 2 Run app?
• Subscription service is not available – iPhone
• What does a Start 2 Run subscription include?
• How can I cancel my subscription?
• I cannot start a subscription through the app store
• I want to change my coach
• I want to transfer my subscription
• I have started a subscription, but I cannot see it in the app
• My subscription is automatically canceled after a few days
• Can I use a family account in the app?
• What is the cost of an app subscription?
• How can I switch from a monthly subscription to a yearly?

Trainings

• My app closes in the middle of a training
• I’m having troubles registering a GPS location
• My trainings are set in miles, how do I switch to kilometers?
• What training plans does the app contain?
• My training instructions or encouragements cut out
• My distance/speed isn’t RIGHT
• Can I use the app on a treadmill?
• Can I listen to music during my Start 2 Run training?
• GPS configuration and improvements (Apple)