A subscription in the Start 2 Run app can be activated via Google Play or Apple. It is a good idea to cancel your subscription at this time. It will then remain active until the end of the current month. Afterwards, you will receive notification in the app to choose a subscription. Select an annual…
It is up to you which type of subscription you start within the app. A monthly subscription costs €2.99 per month, while an annual subscription costs €12.99 per year. 7 days free trial As a new user, the regular Apple and Google terms & conditions apply and you can take advantage of a one-week free…
Have you accidentally created two accounts in our app and do you wish to move your account from one account to another? You can, as long as you Open the Start 2 Run app Log in with the account on which you wish to activate your subscription Start a workout from the schedule > this…
The Start 2 Run app contains 5 coaches in 6 different languages. In the app settings you can choose which coach can guide you during your training. All coaches are available for a free practice, so that you can get a status update from your chosen coach during the practice. Open Settings Click on “Coach”…
Within Apple, our app is automatically labeled “share with family” because the app is free to download. However, only 1 profile can be created inside the app. This profile contains personal data, such as weight to calculate your calorie consumption, first name to get personalized motivations during training as well as 1 place where you…
It is possible that you had a subscription, but it was cancelled after a few days without you doing anything. If you did not take any action, it was cancelled by the Google Play or App Store itself. This is the case 99% of the time because payment did not go through. The reason may…
Did you start a subscription via Google Play or Apple, but was this subscription not activated in our app? Then, first and foremost, we recommend clicking on “restore purchase” on the subscription card in the app. This way our app will get the chance to request a new status from the App Store/Google Play store….
A subscription in the app goes through Google Play or Apple, and not directly through us. You can set your preferred payment method in Google Play/App Store. Through this link you will find more information about the payment options throughGoogle Play: https://play.google.com/store/paymentmethodsApp Store: https://support.apple.com/en-gb/HT202631 If you do not have a credit card, you can add…
Do you get the message “subscription service not available” when you want to start a subscription in the app? This message comes from Apple and can have several causes: In-app purchases are disabled Go to: Settings > Screen Time > Content & Privacy Restrictions. You can disable this completely, or go deeper into the settings:…
A subscription in the Start 2 Run app is officially processed through Google Play or Apple App Store. You can manage and cancel your subscription through Google Play or Apple. A subscription that has not been canceled will be automatically renewed by Google/Apple unless payment cannot be collected. First 7-day free trial To properly test…
A subscription in the Start 2 Run app goes through Google Play or iTunes. After registering in our app you will be given the option to start a subscription to one of our coaches. You can choose from a monthly subscription or an annual subscription. Subscriptions take place officially through Google and Apple, where you…
In the Start 2 Run app, you can use free trainings free of charge, or start a subscription to gain access to 25 training schedules and other app features such as automatically sending your trainings to Strava or our Apple Watch version. 25 training schedules The 25 different training schedules in the Start 2 Run…
